Job Description
Data Management and Reporting
- CRM System Maintenance: Manage and maintain the CRM system, ensuring accurate data entry, reporting, and updates.
- Lead Distribution: Distribute leads to sales agents daily based on Engosoft distribution policy.
- Sales Reporting: Prepare detailed weekly and monthly sales reports and analytics to track KPIs and identify improvement areas.
- Reporting Development: Assist in developing and implementing new reporting methods to enhance sales understanding.
- Report Collection: Collect and organize weekly and monthly reports.
- Business Meeting Participation: Engage in business meetings.
Sales Process Optimization - Sales Flow Analysis: Analyze sales flow, identify automation opportunities, and improve efficiency.
- Lead Management: Qualify and distribute leads to appropriate sales representatives.
- Issue Investigation: Follow up and investigate daily sales issues between sales agent teams, such as overlapping customer cases.
- Customer Support: Provide support during onboarding and after-sales follow-up to ensure customer engagement with the Ingosoft culture.
Communication and Training
- Cross-Department Coordination: Establish effective communication with sales representatives, team leaders, managers, and other departments to streamline processes.
- Training Programs: Facilitate training programs and workshops for new sales representatives on CRM usage, reporting procedures, and corporate policies in collaboration with the training team.
Administrative Tasks
- Human Resources Coordination: Manage administrative tasks related to HR for sales staff, including:
- New employee onboarding and supplies
- Training coordination
- Salary closures
- Staff documentation
- IT Management: Resolve technical issues with IT management.
- Account Management: Oversee the closing and management of payroll invoices, commissions, and incentives.
Achieving Sales Targets
- Goal Achievement: Monitor and ensure that sales employees achieve target goals and optimal use of the sales process.
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Hands on experience with CRM software and MS Office (MS Excel in particular)
- Proven work experience as a Sales administrator or Sales support agent
- Afternoon shift
Nice to have
- Certification in Marketing, Sales or relevant field is a plus
- Power PI experience
- Strong analytical skills
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.